Booking Terms And Conditions

1. Who These Terms Apply To

These Terms and Conditions apply to direct bookings made with Atlantean Properties for our serviced accommodation properties. By making a booking, paying for a booking, staying at the property, or allowing guests to stay at the property, the lead guest accepts these terms on behalf of all guests and visitors.

The lead guest is responsible for ensuring that everyone in their group understands and follows these terms, the house rules, and any check-in or safety instructions provided before or during the stay.

2. Bookings, Payment And Confirmation

• A booking is only confirmed when payment has been made and written confirmation has been issued.
• Prices, availability, cancellation terms and any security deposit or pre-authorisation are confirmed during the booking process.
• We may refuse or cancel a booking if the information provided is incomplete, inaccurate, suspicious, or does not match the intended use of the property.
• The property must only be used for short-stay accommodation unless we have agreed something different in writing.

3. Lead Guest And Guest Information

• The lead guest must be at least 21 years old unless agreed in writing before booking.
• We may ask for the lead guest’s full name, address, phone number, email address, reason for stay, guest numbers and proof of identity.
• Only the guests included in the booking may stay overnight at the property.
• The number of guests must not exceed the maximum occupancy shown for the property.

4. Check-In And Checkout

• Check-in and checkout times are shown on the property page or booking confirmation.
• Early check-in or late checkout is only allowed if agreed in writing.
• Late checkout may result in additional charges if it affects cleaning, maintenance or the next booking.
• Guests must follow the access and lockbox instructions and must keep keys, fobs and access codes secure.

5. House Rules

• No parties, events, gatherings or celebrations are allowed.
• No filming, photoshoots, commercial activity, content production, interviews, live streaming or promotional use is allowed without written permission.
• No smoking, vaping, candles, incense or naked flames are allowed inside the property.
• No illegal activity is allowed at the property.
• No pets are allowed unless we have agreed this in writing before booking.
• Quiet hours are 22:00 to 08:00. Guests must respect neighbours and keep noise to a reasonable level at all times.
• Guests must not move large furniture, tamper with safety equipment, disconnect alarms, block exits or misuse appliances.

6. No Parties, Events Or Unauthorised Visitors

The properties are provided for accommodation only. Parties, events, large gatherings, unauthorised visitors and disruptive behaviour are not permitted. If this rule is breached, we may ask guests to leave immediately without refund and may charge for additional cleaning, damage, call-outs, security attendance or loss caused by the breach.

7. Parking And Neighbouring Properties

• Parking availability is described on the relevant property page but is not guaranteed unless expressly stated in the booking confirmation.
• Guests must park legally and must not block driveways, access routes, neighbouring properties, pavements or emergency access.
• Guests are responsible for any parking fines, penalties, towing charges or damage involving their vehicles.

8. Care Of The Property

• Guests must take reasonable care of the property, furniture, fittings, appliances, keys, linens and contents.
• The property must be left in a reasonable condition on checkout.
• Guests must report damage, breakages, leaks, faults or safety concerns as soon as possible.
• Guests may be charged for damage, missing items, excessive cleaning, lost keys, locksmith costs, specialist cleaning, smoke or odour treatment, or breach of house rules.

9. Cleaning, Waste And Excessive Mess

• Standard cleaning is included unless stated otherwise.
• Guests must dispose of rubbish responsibly and follow any bin instructions provided.
• Excessive mess, staining, smoking smells, blocked toilets caused by misuse, or cleaning beyond normal turnaround may be charged to the lead guest.

10. Safety And Emergencies

• Guests must read and follow all safety, fire and emergency instructions provided at the property.
• Guests must not cover, remove, disable or interfere with smoke alarms, carbon monoxide alarms, fire doors, extinguishers or other safety equipment.
• In an emergency, guests should leave the property if safe to do so and contact the emergency services.
• Children must be supervised by a responsible adult at all times.

11. Access During A Stay

We will respect guest privacy during the stay. We may need to access the property for urgent maintenance, safety, emergency issues, suspected rule breaches, legal requirements or agreed works. Where practical, we will give notice before attending.

12. Cancellations, Changes And Refunds

• The cancellation terms shown during booking apply to the booking.
• Requests to change dates, guest numbers or property are subject to availability and may change the price.
• No refund is due for early departure, unused nights, failure to arrive, or removal from the property due to breach of these terms.
• If we need to cancel due to events outside our reasonable control, we will contact the lead guest as soon as reasonably possible.

13. Maintenance And Utilities

We aim to keep the property, utilities, Wi-Fi and appliances working properly, but occasional faults can happen. Guests must report problems promptly so we can try to resolve them. We are not responsible for interruption caused by third-party utility providers, local outages, emergency works or circumstances outside our reasonable control.

14. Liability

Guests are responsible for their own belongings, vehicles and personal items. Nothing in these terms excludes liability where it cannot legally be excluded. Subject to that, Atlantean Properties is not responsible for loss, damage, inconvenience or cost caused by guest negligence, breach of these terms, third-party services, local disruption or events outside our reasonable control.

15. Personal Data

We use guest information to manage enquiries, bookings, payments, check-in, guest communication, safety, fraud prevention, legal obligations and legitimate business records. Booking and payment systems may also process guest data under their own privacy terms.

16. Breach Of Terms

If guests breach these terms, house rules or safety instructions, we may cancel the booking, refuse access, require guests to leave, retain or claim reasonable costs, and recover losses including damage, cleaning, call-out fees, neighbour complaints, lost income or legal costs where applicable.

17. Governing Law

These terms are governed by the laws of England and Wales. Any dispute will be handled by the courts of England and Wales unless mandatory consumer law requires otherwise.

18. Contact

For questions about these terms or a booking, contact Atlantean Properties at hello@atl-properties.co.uk.